Your privacy is important to Hunter Douglas Europe and affiliated European HDE Affiliate entities (“we”, “us”, “our” or “HDE Affiliate”), and we are committed to protecting your personal information. In this notice, we are letting you know about the ways we collect and use your information in compliance with the EU General Data Protection Regulation 2016/679 ("GDPR") and other relevant data protection laws ("Data Protection Laws").
Please read this privacy notice carefully and on a regular basis to get a clear understanding of how we collect, use, protect or otherwise process your data.
The responsible data controller may differ for the various data processing activities at hand and will further be specified in the next chapters of this notice.
This privacy notice will provide you with the following information with regard to our processing activities:
- Who is responsible for possessing your data
- Which data we collect
- Why we collect your data and on based on what legal grounds
- Whether you are required to provide us your data
- With whom we share your data
- How long we keep your data
- How we protect your data
- What are your rights
- How you can contact us
- Updates to this notice
If you have any concerns or questions that cannot be answered by this notice, please contact us by using our contact details listed under the 'How you can contact us' section below.
3. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?
- Website(s) and other digital platforms are managed by Hunter Douglas Europe B.V, Piekstraat 2, 3071 EL, Rotterdam.
- Sales and marketing on the e-commerce part of this website(s) are carried out by the responsible local sales & marketing teams.
4. WHICH DATA DO WE COLLECT?
We will collect personal data that you provide us with when you use the websites(s) and other digital platforms.
We collect the following personal data:
- Individual contact details of customers (name, company, postal code, city, country, address, e-mail, phone, profession );
- Account details, such as username and password
- Customer documents, such as quotations and orders.
Website, E-Mail and other digital platform analytics
5. WHY WE COLLECT YOUR DATA AND ON WHAT LEGAL GROUNDS?
Personal data collected through our website is used for the purposes for which they were provided, as listed below. As an example, if you make use of our contact forms or provide your data to get downloads, we will use the data provided only to respond to your query and/or send the content you asked for.
We use the personal data for the following purposes and respective legal grounds
For contacting you (following your request by website forms)
Consent / For the purpose of entering into a contract
To provide our newsletter
To provide you with the documents from our document centre
Performance of contract
Make available the content on our website
Offer the services we provide through our website
Marketing / Sales
Legitimate interest; Consent
6. REQUIREMENT TO PROVIDE DATA
You are not obliged to disclose your personal data when you purchase a product or service from us. At all times, you have the choice not to share your personal data with us. However, in order to be able to provide you all features of our products and / or services, we might be dependent on you disclosing certain personal data to us. If you choose not to provide us your personal data it might not be possible to provide you with the products and/or services you wish to purchase.
7. DATA SHARING WITH THIRD PARTIES IN AND OUTSIDE THE EEA
Hunter Douglas Europe B.V. may share your personal data with our affiliates.
In accordance with this privacy notice and as permitted by law, Hunter Douglas Europe B.V. may use third parties for certain services. As far as third parties use your personal data for carrying out their services, they have the permission of Hunter Douglas Europe B.V. and Hunter Douglas Europe B.V. has taken all the necessary technical and organisational precautionary measures to ensure that your personal data is only used for the purposes mentioned before.
Hunter Douglas Europe B.V. works together with the following third parties:
• For analysing the effectiveness of our website: Google Analytics, Semrush;
• For sending our newsletters: E-Village, Amersfoortseweg 10e, 3705 GJ Zeist;
• CRM System: SuperOffice Benelux b.v., Emmasingel 29.41 5611 AZ Eindhoven
Hunter Douglas Europe B.V. does not sell personal data to third parties, nor will it give your personal data to third parties, other than as specified above or on the basis that we are obligated by law (e.g. in the event of a lawful request by a court or law enforcement authorities).
8. DATA RETENTION
Hunter Douglas Europe B.V. will only retain personal data for as long as this is reasonably necessary related to the purpose of processing and will delete such data afterwards or render it anonymous. In determining the appropriate data retention period, Hunter Douglas Europe B.V. will also take into account specific data retention obligations arising from other laws than the GDPR, which laws may prohibit the deletion of data before expiry of the minimum retention period. In case certain personal data is needed for a legal claim or other legal issue, Hunter Douglas Europe B.V. will retain this data as long as that issue is ongoing.
9. DATA SECURITY
Hunter Douglas Europe B.V. has to take measures to protect your personal data from being stolen, lost or used in any way that is not in line with the purposes for which the data was collected. We work with secured networks and use encryption as appropriate.
10. YOUR RIGHTS
At any given time, you can file a request to access, correct or erase your personal data. Furthermore it is your right to request the limitation of processing your personal data, and, if applicable, to object against further processing thereof and/or request porting of your personal data to another data controller. You can exert your rights by contacting us by using the contact details listed under the 'How you can contact us' section below.
When you have given us your consent to use your personal data, you can withdraw your consent at any time. Do note that withdrawing your consent is not affecting the lawfulness of processing based on consent before its withdrawal.
Finally, at any time, you can also file a complaint with https://www.eugdpr.org/
11. HOW YOU CAN CONTACT US
If you have any questions about how we process your personal data or want to exercise one of your rights, you can contact us at:
Hunter Douglas Europe B.V.
3071 EL Rotterdam
12. UPDATES TO THIS NOTICE
We may update this notice from time to time to reflect changes in the way we process personal data (e.g., if we implement new systems or processes that involve new uses of personal data) or to clarify information we have provided in the notice. Our changes will be in accordance with applicable Data Protection Laws.
We will actively notify you about changes to this notice or the way we use your personal data when we are legally required to do so.
This Privacy Notice was lastly update on 9 Juli, 2018.